Status · all systems operational · 99.97% · 30-day
We keep the systems your business runs on— boring, on purpose.
Design, operation, and continuous improvement for business-critical platforms. Twenty-three years of partnerships. Senior engineers only. Responsible AI woven in where it earns its keep.
ops.aslan — live feed
live
- 04:12deploy auth-svc v2.14.1 → ok▊prod-east
- 04:14patch kernel 6.11.7 rolling okbastion-01
- 04:19alert cpu 82% — auto-scaled +2web-fleet
- 04:22ai.log 14 triage decisions — 3 escalated to humanintake-svc
- 04:27backup db-main verified 412gbs3-iad
- 04:31cert *.client.com 78d — renewedacme
- 04:34incident INC-2094 — closed, rca filedon-call
Years operating
23yrs
since 2003 · chicago + distributed
Longest partnership
23yrs
→ renewing annually
Uptime · rolling 12mo
99.97%
sla 99.9 · met 143/144 months
AI decisions → human review
22%
human-in-the-loop by design
§ 01 / capabilities
We don't build websites. We run platforms — and we're accountable when they break.
Most shops hand you a codebase and a goodbye. We take over day-to-day operations: monitoring, patching, incident response, capacity planning, the un-glamorous work that keeps a business online at 3am.
What we don't do
Budget splash pages. One-off builds with no ongoing relationship. AI for AI's sake. If that's the brief, we'll point you to someone good.
01
Platform Design & Developmentapis · integrations · infra
→02Platform Operationson-call · patching · incidents · capacity
→03Responsible AIguardrails · logging · human-in-the-loop
→04Continuous Improvementfixed monthly dev capacity
→05Automationinternal tools · scheduled jobs · glue
→06AI Intake & Triagequalify · route · audit
→§ 02 / approach
How the work actually happens.
Step 01 · weeks 1–3
Platform assessment
We read the code, map the infra, and sit with your team. You get a written risk register and a 90-day plan before any contract for ongoing work.
- Infra + dependency map
- Risk register, scored
- 90-day remediation plan
- Fixed-fee, no rollover
Deliverable · written report
Step 02 · ongoing
Operational ownership
We run it. 24/7 on-call, patching, incidents, capacity, and cost. You get weekly ops summaries written by a human — not ticket-queue theater.
- 24/7 on-call rotation
- Weekly ops report
- Monthly capacity review
- Quarterly cost audit
Cadence · always-on
Step 03 · ongoing
Continuous improvement
A fixed monthly envelope of senior development hours for features, optimization, and strategic work. No re-scoping theater, no junior hand-offs.
- Fixed monthly capacity
- Quarterly roadmap
- AI integrations when they earn it
- Annual renewal, not lock-in
Cadence · monthly
§ 03 / responsible AI
AI handles the volume. Humans make the consequential calls.
01
User input
web · slack · email · api
↓
02
Agent layer · guardrails · logging
aslan-operated
↓
03
Human review (consequential)
~22% of decisions
↓
04
LLM · action · audit trail
cost + latency tracked
We build AI agents with comprehensive logging, typed guardrails, and human-in-the-loop where the stakes demand it. Every decision is auditable. Every cost is measured. If AI isn't the right tool, we'll say so — loudly.
Human first
Consequential decisions reviewed by people.
Triage, dispatch, routing — AI proposes, humans dispose.
Guardrails
Typed I/O, policy checks, rate limits.
Every prompt, response, and tool call logged and queryable.
Cost visible
Real numbers on what AI costs per decision.
Monthly dashboard: tokens, latency, escalation rate, savings vs. manual.
§ 04 / journal
Writing from the operations floor.
We Built Our Own Ops Platform Instead of Buying One — Here's What We Learned
We track 22 client projects, a distributed team of developers, and revenue share across multiple currencies using a custom tool we built ourselves. Here's why we built it, what's inside, and what it taught us about AI in the real world.
Read the essay →
If Your Business Runs on Spreadsheets, You're Paying a Hidden Tax
Spreadsheets start as a quick fix and grow into critical business processes. Here's why they break down at scale—and how purpose-built digital systems can free your team to focus on higher-value work.
Read the essay →
How Our AI Lead Qualifying System Connects HubSpot, Slack, and Calendly
A behind-the-scenes look at how we built an AI-powered lead qualification chatbot that seamlessly integrates with HubSpot CRM, Slack notifications, and Calendly scheduling for real-time sales enablement.
Read the essay →
Ready · 15 minutes · no sales deck
Bring us your business-critical platform.
We'll tell you what we'd do.
A 15-minute technical call with one of the founders. If we're a fit, we keep talking. If we're not, we'll tell you who is.
Book the call →(630) 536-5240 · Chicago & distributed · hello@aslaninteractive.com
— Paul Eident & Jason McKinneyFounders · on the pager since 2003