Automation with
Humans in the Loop
Increase accuracy and efficiency without losing control. We build automation that handles repetitive work while keeping humans where they matter.
The automation paradox
Most automation fails for one of two reasons: it tries to replace humans entirely (and can't handle edge cases), or it's so rigid that it creates more work than it saves.
The solution isn't more automation or less automation—it's smarter automation that knows when to act and when to ask.
We design systems that handle the 80% of cases that are straightforward, while routing the 20% that need judgment to the right people at the right time.
Common automation failures
- Automation that breaks on edge cases and requires constant babysitting
- Black-box AI that makes decisions nobody can explain or override
- Rigid workflows that can't adapt when business rules change
- Systems that automate the wrong things and ignore the real bottlenecks
Our approach to automation
We build automation that augments your team, not replaces them. The goal is to free people from repetitive tasks so they can focus on work that requires judgment, creativity, and human connection.
Process Analysis
We map your current workflows to identify what should be automated, what needs human oversight, and what's working fine as-is. Not everything benefits from automation.
Human-in-the-Loop Design
We design systems with clear escalation points where humans review, approve, or intervene. Automation handles volume; people handle judgment calls.
Continuous Refinement
We monitor automation performance, track edge cases, and continuously improve. Good automation gets smarter over time based on real-world feedback.
What we help automate
Data Processing & Validation
Automated ingestion, transformation, and validation of data from multiple sources. Flag anomalies for human review instead of failing silently.
- • Invoice processing and matching
- • Data migration and synchronization
- • Report generation and distribution
Workflow Orchestration
Multi-step business processes that route work to the right people, track status, and ensure nothing falls through the cracks.
- • Approval workflows with escalation
- • Onboarding and offboarding processes
- • Order fulfillment coordination
Customer Communication
Intelligent routing and response for customer inquiries. Handle routine questions automatically; escalate complex issues to humans.
- • Ticket triage and routing
- • Automated status updates
- • Follow-up scheduling
System Integration
Connecting systems that don't talk to each other natively. Automated data flow with human checkpoints for critical transfers.
- • CRM and ERP synchronization
- • Third-party API orchestration
- • Legacy system integration
Quality Assurance
Automated testing and validation with human review for edge cases. Catch problems before they reach production.
- • Automated test suites
- • Content validation and review
- • Compliance checking
Operational Tasks
Infrastructure and operational automation that handles routine maintenance while alerting humans to anomalies.
- • Scheduled maintenance tasks
- • Capacity monitoring and scaling
- • Backup verification
Why "human in the loop" matters
Fully autonomous systems sound appealing until they make a mistake at scale. A single bad decision, replicated thousands of times before anyone notices, can cause more damage than the inefficiency you were trying to solve.
Human-in-the-loop automation gives you the best of both worlds: the speed and consistency of automation with the judgment and adaptability of human oversight.
The key is designing systems that know their own limitations—that escalate uncertainty rather than guessing, and that make it easy for humans to review, correct, and improve.
Confidence thresholds
Automation acts on high-confidence decisions. Low-confidence cases get routed to humans with context for quick resolution.
Audit trails
Every automated decision is logged and traceable. When something goes wrong, you can see exactly what happened and why.
Override capability
Humans can always intervene, correct, and override automated decisions. The system learns from corrections.
Graceful degradation
When automation fails or encounters unknown situations, work flows to humans rather than stopping entirely.
Ready to automate intelligently?
Let's talk about your processes and identify where smart automation can save time without sacrificing control.
Discuss Your Automation Needs15-minute technical deep dive. No sales deck, just a conversation with an architect.